Five-Star Hotels in Marsa Alam City

We had an amazing experience during our stay at Gemma Resort. From the moment we arrived, Hazem at the Main Desk made us feel welcome, and his exceptional kindness and availability were present until the moment we left. He was always there to make sure we were comfortable and at ease. We were also very well taken care of by Mahmoud at the beach - always with a great smile - and the entire restaurant staff, especially Sameh at the beach restaurant, where we had lunch daily. Thank you all for your hospitality. A special thanks goes to the Submarine Diving Center, to our fantastic instructor Abdo, and his entire team for an unforgettable experience. Thank you so much for these incredible 7 days, Gemma Resort. We will definitely be back and have already started recommending you to our Portuguese friends. 10/10

Just open for 7 days we are very lucky to enjoy the brand new hotel! Everything is perfect! Room is big and comfortable. Swimming pool is so nice! Especially the juice and food are so delicious! We must thank Mr. Hady Mohamed for his excellent service and help us to make call with GoBus and confirm the pickup point!

How should I rate this stay... Upon arrival at the hotel, we were surprised—the reception is beautiful, everything is clean, and the staff is very friendly. A welcome drink and a moist towel for refreshment are a standard here. We arrived at the hotel as early as 9:00 AM, and to our surprise, our room was already prepared for us. Before checking in, we went to enjoy breakfast (which was excellent). Unfortunately, we were given the wrong room, which had separate beds instead of a double bed. However, this was not a problem that Abdelsalam (the front office manager) couldn’t solve within a few minutes. Within 20 minutes, we were moved to a new, beautiful room. Regarding the accommodation: The rooms are very nice and modern. Since it's a new hotel, you might encounter a few minor issues (in our case, the air conditioning stopped working for a day), but a quick call to the reception, and everything is resolved to your satisfaction within minutes. The rooms are exceptionally well-equipped, and you will find everything you need for your stay. We greatly appreciated the regular restocking of the minibar. We had a Swim-up Junior room, which has direct access to the pool, and there was nothing to criticize about the room. Regarding the staff: We were pleasantly surprised that everyone greeted us and smiled at us. Any request or question was handled with a smile. We would especially like to thank the gentlemen (probably the restaurant managers) of the Italian and Asian restaurants, the friendly waiter named Samy, and the excellent bartender Abd.

The whole staff was amazing from the Front desk to the drivers to the cleaners to the waiters and gym trainer without talking about the managers the cooks from the bars or restaurants. We felt home , welcomed . Real family environment. The hotel is huge , beautiful, clean and well organised. Thank you to all the Amr , so many of them but all amazing. Our Gym trainer , Kyrillos from the front desk . We will remember each individual from this hotel. Highly recomended !

The stay at Jaz Amara exceeded our expectations! Everything was perfect. The staff is amazing, friendly, professional, attentive, always with the smile and make you feel like home. The food in all restaurants was delicious, offering a big variety of dishes for every taste. Room was spacious and super clean, everyday with a sweet decoration.. Facilities were great - pool area, also for kids and the beach everything we needed. It was the perfect place for relaxed vacation.

The bay was beautiful, we saw many turtles and dugongs. The Beach Boys were very kind especially Oscar Horus🤩 The hotel is very good and clean … breakfast was little bit poor!

Very calm place, separate from other resorts, very beautifully made whoever has designed it. Has its own theatre. Separate beach and pool restirants for drinks and snacks. Food is really nice although the variety is not that much like you will see in main cities but its still good. Amazing staff, very honest and very helpful. You will love the staff there. They are brilliant.

The resort is amazing,the stuff is super, The activities and the facilities are great.

Reception was really good, specially Abdullah and also the waiter that tougt me egitpian sentences, Mohamed