Five-Star Hotels in Chetumal

Loved the location. Close to the bay and it's amenities. The staff was very kind, they even arranged for our dirty laundry to be picked up and had it back that same evening. The room was spacious and clean, and next to the pool which is a great looking one!

Everything was just gorgeous - from the staff, the rooms, to the food. We lounged by the water, swam, had cocktails and read books. There was free yoga classes and other awesome stuff on site as well. Bring bug spray - obs you can't be this close to fresh water with beautiful lush greenery and not expect them.

Our stay at Hotel Boutique Kokoro Mio was simply breathtaking! From the moment we arrived, we were amazed by this incredible place. The room surrounded by nature, was beyond anything we imagined. When we booked, we didn’t have all the pictures, so we were absolutely blown away upon arrival. Everything was perfect: the breakfast, the restaurant, and the peaceful atmosphere. The hotel’s beach club is truly exceptional, making the experience even more unforgettable. We highly recommend this hidden gem and can’t wait to return!

Great, friendly and attentive staff. Good location. Parking. Clean and comfortable room with necessary ammenities that are good quality.

Beautiful hotel with amazing facilities. Rooms are big and very nice. The sun deck and pool area is gorgeous and the views stunning. Staff is very nice and welcoming. Overall a great stay and I will definitely be back!

This hotel is truly great. The room is great, the views are stunning and the amenities are amazing.

Very nice hotel, tastefully decorated, comfortable and relaxing. Well located near Bacalar center.

we loved our stay here. everything is very well taken care of and the owners are very nice and helpful too. we booked a tour to the laguna with the hotel and it was really great. we were a small group and had a great time on the boat. The hotel is very beautiful and has a small pool which we didn't use but looked clean and nice. breakfast was great as well and there was 24/7 access to water for hotel guests. we loved our stay here and it was probably the best hotel on our whole tour through Yucatán :)

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

Would recommend this boutique hotel to anyone traveling to Bacalar. - staff is super friendly and helpful - sharing local recos and helping with transportation. Special shout-out to Norman who speaks fluent French and was exceptional with us! We loved the eco boat tour of the lagoon he recommended - the breakfast is amazing, lots of options to choose from, and everything is delicious - the pool structure is fun and you can even jump from the top