Sustainability certification

Mercure Charlestown

–Great location - show map
+59 photos
Scored 7.8
Rated good

Staff

8.9
  • View
  • Garden
  • Swimming pool
  • Free Wifi
  • Balcony
  • Free parking
  • Bathtub
  • Air conditioning
  • Key card access
  • Daily housekeeping

About this property

Featuring free WiFi and an outdoor swimming pool connected spa pool, both unheated, Mercure Charlestown offers conveniently located accommodations with free cable TV and free car parking. The restaurant and bar has an outdoor terrace with garden and city views. Each room is air-conditioned and includes a flat-screen TV, small refrigerator and private bathroom with hairdryer, shower and bathtub. Tea/coffee making facilities and ironing facilities are provided. Facilities include an outdoor pool, restaurant, deck and guest laundry. Conference facilities are available. The Madison Kitchen + Bar restaurant is open for breakfast each morning and for dinner 6 nights a week. Mercure Charlestown Newcastle is a 10-minute walk from Charlestown Private Hospital. Hunter Stadium is a 10-minute drive away and the Civic Theater Newcastle is a 12-minute drive away.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar
Mercure
Hotel chain/brand
Mercure

Property highlights

Top Location: Highly rated by recent guests (8.5)

Breakfast Info

Buffet, Breakfast to go

  • Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
1 king bed
1 twin bed
and
1 queen bed
1 king bed
2 twin beds
and
1 queen bed
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Sustainability

This property has 1 third-party sustainability certification.
Ecotourism Australia Sustainable Tourism Certification
Ecotourism Australia Sustainable Tourism Certification

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Melanie
Australia Australia
“The hotel itself was fabulous and the staff very helpful, the room was large and comfortable”
Sally
Australia Australia
“I like the comfort of the bed and how the room was spaced out. Everything was easy to access. Staff service was excellent and attentive in both reception and the restaurant.”
Aileen
Australia Australia
“The room was comfortable and spacious and had excellent access to reception, the dining room and the car parking. The location in Charlestown was central to all the functions that we were attending. It was in a very quiet location and away from...”
Libby
Australia Australia
“Loved the newly renovated bathrooms. Linen fresh, room clean”
Keith
Australia Australia
“Hotel and staff were pleasant. Breakfast was excellent, the cook/chef was extremely pleasant and cooked us a really tasty breakfast.”
Tony
Australia Australia
“Great location! We were given a complimentary upgrade to a King suite which was spacious & comfortable with a balcony. We also ordered room service for dinner and the quality of the meal was very good.”
Hallie
Australia Australia
“The room was clean, beds were comfy and staff were very friendly. We stayed for 2 nights and were pleased with our stay.”
Lanie
Australia Australia
“The location - short distance to everything needed. Clean. Staff happy to help with questions”
Suzie
Australia Australia
“Loved everything about our weekend stay! The staff, food and location were all amazing. Thank you!”
Ayling
Australia Australia
“Staff were friendly & efficient. The hotel lovely & clean. The restaurant meal was enjoyable.”

Hotel area info

Restaurants

1 Restaurant On Site
Madison Kitchen + Bar
  • Open for
    Breakfast • Dinner • High tea
  • Dietary options
    Vegetarian • Vegan • Gluten-free

House rules

Mercure Charlestown takes special requests – add in the next step!
Check-in
From 2:00 PM to 10:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
From 6:30 AM to 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of AUD 1 is required on arrival. That's about $0. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
AUD 30 per child, per night
Crib upon request
AUD 15 per child, per night
3+ years
Extra bed upon request
AUD 30 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubEftposCash

The fine print

Must-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

All guests must provide a physical credit or debit card upon arrival. Credit or debit cards displayed on phones will not be accepted.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

A damage deposit of AUD 1 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.