About this property

Situated on 11 acres of lush tropical gardens, The Mercure Townsville is a resort-style hotel on the shores of The Lakes. It offers the largest free-form swimming pool in Townsville, a spa pool, a children’s pool and tennis courts. The property is 4km from central Townsville and 2km from Townsville Airport. The hotel's 162 Queenslander-style rooms are spacious, comfortable and offer a range of modern amenities. Each room features a TV and an en suite bathroom. Some rooms also offer a private balcony. All accommodation includes free onsite parking. Mercure Townsville is ideally located for visits to the Great Barrier Reef and Magnetic Island, with the the tour desk offering day trip bookings.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

    • Top location: Highly rated by recent guests (8.6)

    • Breakfast info

    • Buffet

    • Free private parking available at the hotel

    • Loyal customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 large double bed
1 single bed
and
1 large double bed
1 extra-large double bed
2 single beds
and
1 large double bed
Bedroom 1
1 extra-large double bed
Bedroom 2
2 single beds
2 large double beds
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Sustainability

This property has 1 third-party sustainability certification.
  • Ecotourism Australia Sustainable Tourism Certification
    Ecotourism Australia Sustainable Tourism Certification

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Mark
    United Kingdom United Kingdom
    The stay was exactly what we required . A pleasant nights rest after returning from Solomon Islands. We had a vehicle that was stored close by that couldn't be picked up over the weekend so we stayed overnight at Mecure prior to a short walk in...
  • Patricia
    Australia Australia
    Rooms were nice, & great view from the balcony
  • David
    Australia Australia
    Set in nice well maintained environment. Nice pool.
  • Valmae
    Australia Australia
    The fact that it's walking distance from Castletown Shopping Centre
  • Nancy
    Australia Australia
    The rooms were amazing Staff was exceptional. Asked for a cot and the staff gave it to us straight away. The wedding reception and staff dealing with our function was amazing. I will definitely DEFINITELY be back. But for a longer stay
  • Michelle
    Australia Australia
    Good location, great affordable sized as new villa
  • Erich
    Australia Australia
    Nice clean rooms, very pleasant staff and excellent facilities.
  • Julie
    Australia Australia
    Room was nice and cosy, bed was king and very comfortable and bathroom was spacious with toilet and shower.
  • Cynthia
    Australia Australia
    Reception and Restaurant Staff all fantastic (some still learning) Didn't use the pool but it looked great and clean. Enjoyed afternoon drinks by pool and back for dinner. Food great.
  • Jennifer
    Australia Australia
    Grounds and pool very clean and enjoyable. Food and emenities were well catered and we used them with outside guests. Rooms will need upgrading at some point but they were comfortable and when needed, management staff gave prompt service

Hotel surroundings

Restaurants

1 restaurant on site
  • Celsius Restaurant
    • Cuisine
      Australian
    • Ambiance
      Family friendly • Modern

House rules

Mercure Townsville takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 16 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBEftposUnionPay credit card Cash is not accepted

The fine print

Need-to-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.