Casa Lucy

–Excellent location - show map
+95 photos
Scored 9.4
Rated superb

Staff

9.6

About this property

Lucy offers family-run accommodation and simple décor in central Puerto Natales, only 4 blocks from the city centre. Guests can book trips to Torres del Paine and enjoy free Wi-Fi. Casa Lucy has bright rooms with private bathrooms. They are styled with pastel colours and have parquet floors. A full continental breakfast with eggs, cheese, regional jams and breads can be enjoyed daily in the living room. Teniente Julio Gallardo Airport is 9 km away from Lucy.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Breakfast

Property highlights

  • Situated in the best rated area in Puerto Natales, this property has an excellent location score of 9.2

  • Want a great night's sleep? This property was highly rated for its very comfy beds.

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 double bed
2 single beds
1 large double bed
2 single beds
and
1 double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Von
Australia Australia
“Ease of check in/out, location, luggage storage, host”
Jack
United States United States
“Room was immaculate and the owner could not have been more accommodating. It was a bit of a walk from the center of town, but it gave us the chance to see some of the Puerto Natales neighborhoods that we would have otherwise not seen. This room...”
Christopher
United Kingdom United Kingdom
“Clean tidy room. Good sized bathroom. Short walk to bus station (10 minutes) and the main centre. Nice breakfast and very welcoming staff”
Radha
United Kingdom United Kingdom
“Very homely, comfortable feel and the hosts were friendly and thoughtful. Breakfast was delicious 😋”
Lee
United Kingdom United Kingdom
“This is a lovely hotel, just ten minutes walk from the sea front. The owner has the heating on full, which is welcome as it's freezing outside, even in November. The breakfast is excellent and I really cannot fault the hotel. The room is a...”
Georgia
United Kingdom United Kingdom
“Great property and breakfasts. V spacious nice rooms which are cleaned daily. Owner is super helpful and lovely. They also store bags for free while you’re doing the W or O Trek.”
John
Canada Canada
“Lucy was amazing and went out of her way to help is despite our language difference she is a great host Close to bus station which we liked and not too far to cofeee and restaurants Very safe and clean”
James
United Kingdom United Kingdom
“The host was lovely . The location is close to the bus station so no taxi needed with heavy bags , also very close to a laundrette . Allowed us to store bags while doing the o trek and when we returned the big bags were in our room waiting for us...”
Sin
Hong Kong Hong Kong
“Lucy is super nice and love the breakfast so much!”
Emma
United Kingdom United Kingdom
“Spotlessly clean, fantastic breakfast served very flexibly to suit you and amazing host who was very friendly and exceedingly helpful 🙂 We had a nice view of the back garden and the neighbourhood from our room”

Quality rating

Booking.com rated the quality of this property as 3 out of 5 based on factors such as facilities, size, location and services provided.

Property surroundings

House rules

Casa Lucy takes special requests - add in the next step!
Check-in
From 12:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 4 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

4+ years
Extra bed upon request
US$30 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubRed CompraCash
Smoking
Smoking is not allowed.

The fine print

Need-to-know information for guests at this property

Payments with Credit Card can only be in local currency (CLP). Payment in USD are only possible in cash.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Casa Lucy in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.