Name: Grand Hyatt Hangzhou
Address: No.28, Hubing Road, Shangcheng, 310006 Hangzhou, China, No.28, Hubing Road, Zhejiang, 310006, China
Rating: 8.6

Grand Hyatt Hangzhou

–Excellent location - show map

+44 photos

Swimming pool
Free WiFi
Free parking
Air conditioning
Private bathroom
24-hour front desk
Non-smoking rooms
Safety deposit box
Luggage storage
Lift

About this property

Located beside the beautiful West Lake in Eastern China, Grand Hyatt Hangzhou is well-equipped with fitness facilities, business centre and rooms with elegant interiors. It is only a 5-minute walk from Longxiangqiao Subway Station. The hotel is a 10-minute drive from Wulin Square. It is a 15-minute drive from Hangzhou Railway Station and a 30-minute drive from Hangzhou East Railway Station. Xiaoshan International Airport is a 50-minute drive away. The 24-hour fitness centre comes equipped with cardio and strength training machines, as well as Power Plate platforms and TRX trainers. There is also a year-round indoor heated pool featuring skylight ceiling, a poolside bar and West Lake view. To relax, guests can laze in the sauna, relax with a massage on site, or enjoy West Lake's music fountain from the rooftop garden. The spacious rooms in Grand Hyatt Hangzhou feature ironing facilities, a flat-screen TV and a minibar. The bathrooms have both a bathtub and hot-water shower facilities. Free toiletries, slippers and bathrobes are also available. The on-site 7 restaurants and bars offer both local flavours and cuisines from around the globe.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Hangzhou, this hotel has an excellent location score of 9.7

Breakfast info

Continental, Buffet

Free private parking available at the hotel

Availability

Select dates to see this property's availability and prices

Room type	Number of guests
King Room with Garden 1 extra-large double bed
Twin Room with Garden 2 single beds
King Room with Lake View 1 extra-large double bed
Twin Room with Lake View 2 single beds
King Room - Club Access 1 extra-large double bed
Twin Room - Club Access 2 single beds
King Room with Lake View - Club Access 1 extra-large double bed
Twin Room with Lake View - Club Access 2 single beds
King Room 1 extra-large double bed
Grand Suite 1 extra-large double bed
Twin Room 2 single beds
Grand Premium Suite 1 extra-large double bed

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free WiFi

Guests who stayed here loved

David

United Kingdom

“Cardine was great help at the front desk. Great view of West Lake from the room. Excellent location. Best on the lake.”

Melvyn

United Kingdom

“The location was fantastic. Great for walking along the Lakeshore early in the morning before it gets hot”

Bee

Singapore

“Breakfast was good. Housekeeping was up to standard.”

Mélissa

France

“Amazing location, just in front of the lake, staff is amazing, I’ve tried the restaurant inside the hotel, it was perfect!”

May

Hong Kong

“The location is excellent. The Chinese restaurant inside the hotel is outstanding. The band at the bar is also good.”

Laura

United Kingdom

“The hotel is in a great location and we had a lovely view of the west lake”

Singapore

“Location - it’s located right in front of West Lake, reachable in seconds. Amenities - premium amenities; Dyson hairdryer, Balmain toiletries, comfortable pillows and bed. Room - very spacious, separate bathroom from shower area, comes with huge...”

Tiago

Belgium

“Everyone is amazingly professional and the hotel is very nice and clean. Facilities are amazing. Gym is very well equipped.”

Sarah

Netherlands

“This was an utterly perfect stay. The hotel is fabulous, and the staff could not have been more helpful, especially in booking taxis which can be tricky as a foreigner. It was my daughter's birthday, and they made a great effort to surprise and...”

Jamila

Australia

“I liked the location and the entry was very pretty. The staff we're also helpful. Probably the only helpful people i met whilst in china.”

Hotel surroundings

Restaurants

6 restaurants on site

湖滨28 28 HUBIN ROAD

Cuisine
Chinese
Open for
Lunch • Dinner

君悦牛排馆 GRAND HYATT STEAKHOUSE

Cuisine
Steakhouse
Open for
Dinner

咖啡厅 GRAND CAFE

Cuisine
Local • Asian • International • Grill/BBQ
Open for
Breakfast • Brunch • Lunch • Dinner

酥园 PASTRY BOUTIQUE

No additional info available

青莳 PATIO

Cuisine
Italian
Open for
Lunch • Dinner

大堂酒廊

Open for
High tea

House rules

Grand Hyatt Hangzhou takes special requests - add in the next step!

Check-in

From 15:00

Check-out

Until 12:00

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Refundable damage deposit

A damage deposit of CNY 3,000 is required on arrival. That's about US$421. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years

Cot upon request

Free

12+ years

Extra bed upon request

CNY 291.50 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Accepted payment methods

Cash

The fine print

Need-to-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that smoking is not allowed in all rooms.

Please note that the onsite restaurants, bars and facilities may have limited services until further notice.

According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of CNY 3,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.