- Free WiFi
- Air conditioning
- Private bathroom
- Daily housekeeping
- Non-smoking rooms
- Heating
- Lift
You might be eligible for a Genius discount at BYPILLOW The Citadel. To check if a Genius discount is available for your selected dates sign in.
Genius discounts at this property are subject to book dates, stay dates and other available deals.
About this property
Situated in Madrid, 200 metres from Mercado San Miguel, BYPILLOW The Citadel features air-conditioned rooms with free WiFi and a tour desk. The property is located 350 metres from Plaza Mayor, 600 meters from Puerta del Sol and 350 metres from Royal Palace of Madrid. The property is 700 metres from Gran Via and 5 km from Casa de Campo. At the guest house, rooms are equipped with a wardrobe, a flat-screen TV, a private bathroom, bed linen and towels. Puerta de Toledo is 1.5 km from BYPILLOW The Citadel, while Temple of Debod is 1.5 km from the property. The nearest airport is Adolfo Suarez Madrid-Barajas, 24 km from the accommodation, and the property offers a paid airport shuttle service.
Couples particularly like the location — they rated it 9.6 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Free WiFi
- Airport shuttle
- Non-smoking rooms
- Lift
- Heating
- Daily housekeeping
- Air conditioning
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Guest reviews
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Guests who stayed here loved
- Duarte
Portugal“location very good and size of the room! Staff very polite Acess with code ver comfortable and useful” - Marija
North Macedonia“The location is excellent! Late check in is also feasible. They changed the sheets and towels everyday. It is a lively neighborhood and there a lots of restaurants and cafes just around the corner.” - Michael
United Kingdom“Perfect location, very simple with no real facilities but good room, shower, coffee/tea making facilities and straightforward checkin with great helpful friendly staff.” - Tamara
Latvia“Location, very centric. 2 min to plaza mayor, mercado san miguel.” - Aleksandre
Georgia“Good location, everything is close, perfect stuff, lady during the check in was super positive and nice, he looked very tired but still smiling 🤗 second receptionist opened our room by mistake probbably, she looked realy shy, its okey happens...” 
Atiqah
Malaysia“- close to the metro station - the staff at the reception was good - spacious room (big enough for 2 adults) - a lot of cafes/eateries around the area”- Judith United Kingdom“We were upgraded to a bigger room which was great. There was a fridge, tea/coffee/biscuits and a huge Smart TV. The location couldn’t have been better, with all the main attractions very close by. Staff were brilliant. This is the 2nd ByPillow...”
- Indriani
Indonesia“The location : it is very near by to the Mercado San Miguel, love it, easy to reach in also, close by the Metro OPERA, and if you look for the taxi also it is very easy. The cleanliness are superb. The staff also are very friendly and nice and...” - Jing United Kingdom“Brilliant location to all attractions. When Aircon is off, it’s very quiet.”
- Lay
Netherlands“The room was very spacious and well-kept. The basic amenities (fridge, desk, chair, closer) were there. Checking in was really easy and the reception was friendly. The location is perfect; it is right next to some nice places, restaurants and big...”
Managed by BYPILLOW The Citadel
Company information
Property information
Neighbourhood information
Languages spoken
English,SpanishProperty surroundings
House rules
Child policies
Children of any age are welcome.
Children 3 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
The fine print
If you expect to arrive outside reception opening hours, please inform The Citadel by Pillow in advance.
Please note that this property is not adapted for guests using a wheel chair.
When booking more than 2 rooms, different policies and additional supplements may apply.
Late check-out until 12:30 is available for EUR 10 per room. This service is subject to availability.
Please note that the schedule for reception is from 14:00hrs to 22hrs.
Please keep in mind that the reservation must be paid through the Redsys payment gateway.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform BYPILLOW The Citadel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
