Guests who plan to arrive after check-in hours must inform the property in advance. Contact details can be found in the booking confirmation. If the property is not informed, the booking will be treated as a no-show.

Please note the hotel cannot arrange any external reservations such as tours, shows, or restaurants.

The hotel offers both smoking and nonsmoking rooms. However, there is no designated smoking space at the lobby. If you are staying in a nonsmoking room and wish to smoke, you need to walk to a public smoking area, which is located a 3-minute walk from the hotel. Please note there is a strict "no smoking on streets" regulation in the city.

Luggage storage is available for guests before check-in and after check-out. This is available only on guests’ check-in/check-out dates. Please note that the property cannot store large luggage, large amounts of luggage, or items requiring refrigeration. For more information, please contact the property directly.

If you wish to send luggage or mail to the property prior to your arrival, please fill out your name and check-in date on each item. Items can be stored for 1 week prior to guests’ arrival. Please note that the property cannot store large luggage, large amounts of luggage, or items requiring refrigeration. The property cannot pay on behalf of the guest when items are delivered. For more information, please contact the property directly.

License number: 横浜市　中生指令第5063号