Sustainability certification

Mercure Nairobi Upper Hill

–Great location - show map
+47 photos
Scored 8.6
Rated fabulous

Staff

9.5
  • City view
  • Free WiFi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safety deposit box

About this property

Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs." Mr Gerard MOUTOU, Hotel Manager. Mercure Nairobi Upper Hill is located in the financial district, surrounded by banks, international corporate companies, and Embassies and in close proximity to the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all-day dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, and conferences for small to large groups. Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect for enjoying a Kenyan safari or business trip. Discover Nairobi National Park, just 24 min from the Hotel.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Airport shuttle
  • Free WiFi
  • Fitness centre
  • Free parking
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Tea/coffee maker in all rooms
  • Bar
Mercure
Hotel chain/brand
Mercure

Property highlights

Top location: Highly rated by recent guests (8.8)

Breakfast info

Continental, Vegetarian, Halal, Buffet, Breakfast to go

  • Free parking available at the hotel

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
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Sustainability

This property has 1 third-party sustainability certification.
Green Key (FEE)
Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Radim
Czech Republic Czech Republic
“It is good to remember that these are two connected hotels, which can be useful when arranging a taxi from the airport. Overall it is a very fine establishment with very helpful staff. The people are the biggest asset, specially thanks to Nicolas...”
Kajoba
Uganda Uganda
“The breakfast was so good and the location at the ground floor made it super fun because it brought all residents of the two hotels together, we made new friends.”
Patrick
United Kingdom United Kingdom
“Friendly staff Spacious rooms Swimming pool access”
Craig
South Africa South Africa
“Having previously used the Pullman, I was unsure if the Mercure would match up, but I am glad to say it did. The only problem is the lack of a Lobby, but you can use the one at the Pullman as they are connected. There is also a great co0working...”
Jason
United Kingdom United Kingdom
“Excellent facilities and great staff who could not be more helpful. would definitely book again if/when I am travelling to Nairobi.”
Gabrielle
United Kingdom United Kingdom
“The first person we met on reception was very kind, welcoming and attentive - recognised that he had us waiting due to another customer preceding us - so he apologised for the delay (not his fault as he was alone serving customers), brought us...”
George
Canada Canada
“Really helpful staff, issues with wifi was resolved. Was at a convenient location for my business trip. Breakfast was good with great service culture – from front desk, rooms, dining and security (who helped me call my uber when it was waiting...”
Angelo
Italy Italy
“High quality rooms, high quality breakfast, and extremely professional staff. A special mention goes to Veronica, who kindly satisfied any request about my accomodation and travel necessities.”
Khairuddin
Malaysia Malaysia
“My daily breakfast is very good with variety of choices of food.”
Brian
Switzerland Switzerland
“Very nice hotel and some of the conference events were held there and very well run.”

Hotel surroundings

Restaurants

1 restaurant on site
Bizari
  • Cuisine
    African • Local • International • European
  • Open for
    Breakfast • Lunch • Dinner
  • Ambiance
    Modern
  • Dietary options
    Halal

House rules

Mercure Nairobi Upper Hill takes special requests - add in the next step!
Check-in
From 14:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Free
Cot upon request
Free
3 - 11 years
Extra bed upon request
Free
12 - 16 years
Extra bed upon request
US$50 per child, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

Please inform Mercure Nairobi Upper Hill in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.