Sutera Sanctuary Lodges At Poring Hot Springs

–Great location - show map
+40 photos
Scored 8.6
Rated excellent

Staff

9.5

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Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

About this property

Comfortable Accommodations: Sutera Sanctuary Lodges At Poring Hot Springs in Ranau offers family rooms with air-conditioning, private bathrooms, and garden views. Each room includes a balcony, bathrobes, and free toiletries. Dining and Leisure: The family-friendly restaurant serves Malaysian, local, Asian, and international cuisines for brunch, lunch, dinner, and high tea. Guests can relax at the bar or enjoy the hot spring bath. Amenities and Services: The lodge features a minimarket, coffee shop, kids' pool, and full-day security. Additional services include room service, daily housekeeping, and a paid shuttle. Activities and Location: Located 78 mi from Kota Kinabalu International Airport, the lodge offers hiking activities. Reception staff speak English and Malay.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Family rooms
  • Non-smoking rooms
  • Room service
  • Airport shuttle
  • Restaurant
  • Bar
  • Breakfast

Property highlights

Top Location: Highly rated by recent guests (8.9)

Breakfast Info

Halal, Asian, American

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Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
1 king bed
and
2 queen beds
2 twin beds
and
1 king bed
2 twin beds
2 bunk beds
4 bunk beds
1 queen bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

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Guests who stayed here loved

Stephen
Taiwan Taiwan
“Wonderful location in/close to nature. Nice and quiet at night. The 'dormitory' room was more like a private room with shared bathroom. Very comfortable and clean. Everything worked. Would certainly stay here again.”
Jason
Malaysia Malaysia
“Big wet and dry bathroom. Comfortable bed. Fan and air-conditioning as standard facilities.”
Mazin
Saudi Arabia Saudi Arabia
“My stay at this hotel was excellent, despite booking this branch by mistake instead of the other one I intended. I’m glad I made this error because the experience turned out to be wonderful. The room, called the ‘River Lodge,’ was clean and...”
Jennifer
Philippines Philippines
“Farm house style lodge, comfortable bed, air conditioning. Free filtered water”
Ishan
United Kingdom United Kingdom
“Ecologically friendly, close to nature. Just inside Poring Hot Spring park, worth staying for a night or two. If you feel up for it, definitely visit Langanam waterfalls, it's a long and sometimes steep walk but the forest and waterfall are both...”
David
United States United States
“Good canopy walk. Good park breakfast at 0700am for 50MR. Good Hotspring for 10MR. Nice massage in room for 130MR.”
Mohd
Brunei Brunei
“The whole place is satisfyingly top notch with excellent facilities within the lodge. Staffs were very welcoming & breakfast were served with satisfaction. Water park were enjoyable especially the water slide. Excellent stay experience....”
Ben
Thailand Thailand
“The breakfast was the best we had in Sabah on our trip. The room was large, and clean, and likewise the bathroom. The location is also great for those looking to use the hot springs or explore the waterfall trail.”
Beata
United Kingdom United Kingdom
“It is a beautiful and comfortable place. Staff very friendly and helpful.A lot of exciting activitys around.The breakfast was delicious but because the restaurant is inside the park, don't forget the park's entry ticket! We were in trouble, when...”
Aleksandra
United Kingdom United Kingdom
“Everything was great, from the lodge we stayed in, the staff, the food, the surroundings! We stayed for a week, and had a fab time. Managed to do all the recommended trails. The pool area is great, with pools for all ages. The staff were very...”

Area info

Restaurants

1 Restaurant On Site
Rainforest Restaurant
  • Cuisine
    Malaysian • Local • Asian • International
  • Open for
    Breakfast • Brunch • Lunch • Dinner • High tea
  • Ambience
    Family-friendly

House rules

Sutera Sanctuary Lodges At Poring Hot Springs takes special requests – add in the next step!
Check-in
From 3:00 PM to 9:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 7:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
MYR 153 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
MYR 153 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash

The fine print

Must-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sutera Sanctuary Lodges At Poring Hot Springs of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.