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Very friendly and accommodating staff. Rooms were spacious and very cool

Service was exceptional! Everything exceeded our expectations and more. We had an early arrival & because they were fully booked out (probs due to the rugby tournament etc) they weren't able to cater for an early check in so we still had to wait till around 1:30pm but we were fine as that gave us time to explore town more & just chill in the relaxing lobby of the hotel. From the start the gentlemen who checked us in also helped us set up our local sim card & made sure we got the best deal data and text wise. Also not too long after we checked into our room the staff knocked on our door and dropped off a plate of tropical fruit which we really appreciated. We had the ground floor room which meant we heard the live entertainment each night which we didn't mind because the talent they have perform is just amazing. We had a pretty packed schedule for the short amount of time we were there so the fact that brekky was included in our package made it more convenient. We very much enjoyed eating at the 1905 Lava Hotel restaurant not only for brekky but also for dinner. The open floor plan in the restaurant just adds to the ambience of the island vibe which makes it very relaxing to wind down and enjoy the food while taking in the cool breeze that wanders in. The staff were nothing but helpful in serving us out food always with a smile on their faces. They also offer a laundry service which we took advantage of so it was less laundry to do when we got back home. Overall, we would highly recommend anyone who is looking for a short or long stay as not only are the facilities great but the staff and vibes of the place are spectacular. To top it off, they are conveniently located within walking distance to town (Maccas, Cinemas, Markets etc). Big faafetai to the staff at Lava Hotel we will be back again.

Pretty much everything was just great. The people there were really friendly and helpful. We were given breakfast at 02:00 am because we had to leave early.

Friendly Staff and great customer service.

I had an enjoyable and comfortable stay. The location was very central and walking distance to the main hospital.

I recently stayed at this hotel for a business trip, and during my stay, I unfortunately broke my foot. From the moment it happened, the staff, particularly Fou and Ben, went above and beyond to take care of me. Ben called the ambulance, gave me his crutches (!), and Fou accompanied me to the hospital and stayed with me the entire time, offering incredible support and comfort. The whole team felt like family—checking on me constantly while I was confined to my room for three days due to the injury. They also ensured I had everything I needed, from transportation to meals. I was truly amazed by the level of personal attention and care I received throughout my stay. This wasn’t just customer service; it felt like genuine compassion. I can’t recommend this hotel enough, especially if you're looking for a place where the staff genuinely care about your well-being. They turned what could have been a difficult situation into a much more manageable and even heartwarming experience.

The staff were amazing, smiling all the way through from my entrance to the day of departure. Helpful and taking care of my luggage from importing and exporting

Staying in locally owned family business.

The rooms are super nice and it is pretty good location. Walking distance to the main things on the Apia. The owner is super nice and helpful. He helped us with the driver.